Of course these are all good testimonials; we do occasionally get a complaint (we're human!) but they are resolved promptly and in fact we don't get that many. Our team works hard to earn these sorts of kudos and we're always thrilled when we get another one.
Customer comments display by topic, and you can click to see more on a topic of interest to you.
(These actual customer comments come from the feedback form that you see in your product delivery emails, and from unsolicited emails to customer service).
IT WORKS! And it's sooooo much more reasonable to call overseas than AT&T! I'm technology challenged but easily figured this one out. Seems to be safe. I'm happy!!
- Rebecca K. 7/29/2005
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When I discovered that one of your competitors was no longer around, I signed up with you folks because I liked what I saw. I had an issue with the minutes I received on my phone card. I was amazed to get such a quick response from Customer Service (was contacted 10-15 minutes after I reported the issue) when 24 hours is often good with some companies (not industry specific). I was astounded to get a phone call in response to an email. The Customer Service Rep who helped me sent me a follow-up email saying I can check my own call history, which I obviously hadn't thought of. I wanted to let you know that I won't even consider any other company for my future calling needs.
- Charles H. 4/1/2005
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I like the ZapTel service a lot, especially because it makes calling outside America (I am an immigrant) very easy, at a very good rate.
- Maarten D. 11/26/07
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Thank you so much for following up on my card. I appreciate your timely help. This has increased my confidence in purchasing ZapTel products.
- Vaishali R. 11/6/2005
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We make a lot of phone calls overseas and could not be happier because we save a lot of money because of you. Therefore we are grateful to you and your staff for making this possible with ZapTel. We hope you guys are profitable and can stay around.
- Peter S. 8/23/2005
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Internet Service is excellent. Very handy because I work in West Africa and all our calls go direct to use then we are transferred to the UK to call home. Your service beats the other phone card suppliers by miles . Keep up the good work.
- Jason C. 1/21/2005
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