Of course these are all good testimonials; we do occasionally get a complaint (we're human!) but they are resolved promptly and in fact we don't get that many. Our team works hard to earn these sorts of kudos and we're always thrilled when we get another one.
Customer comments display by topic, and you can click to see more on a topic of interest to you.
(These actual customer comments come from the feedback form that you see in your product delivery emails, and from unsolicited emails to customer service).
Excellent service and price. I have recommended to lots of my friends because of this. Thank you all.
- Trevor P. 5/27/2005
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ZapTel is fantastic! I have had nothing but competent, professional and friendly people help me out since I've been using ZapTel. And you are all so quick with your replies! It's refreshing.
- Kelly F. 3/20/2005
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I found ZapTel by accident, while surfing the Web, looking for a good company. My comments couldn't describe the service, cost, or the clarity I have received while using my phone card. I personally have had no problems with anything associated with the card OR the service. With the choice of cards and plans they had to offer, I am MORE than satisfied with ZapTel. I would highly recommend them to anyone looking for an affordable reliable plan.
- Tom K. 1/25/06
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I have been using Zaptel since 2004 when my daughter was in the Peace Corps, and found it to be a wonderful way to save on telephone calls to her. I have, so far, not had any problems with your service. That is the reason I always order from Zaptel when we have relatives or friends traveling abroad.
- Delta M. 6/5/2006
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Thank you Zaptel! I'm really glad that I have the opportunity to use the International Student's Choice card. A month ago, I received a large phone bill for calling to Kazakhstan. I was going to have a nervous collapse. But now although I have to pay my host family the money back, I feel happy because with the Zaptel card I can talk to my Mom and Aunt back in Kazakhstan and save the money from my earnings. Thank you so much Zaptel!
- Asel A. 10/23/2004
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I am very impressed by not only the quality of information on your website but the quality of the writing. Also, the light touch with some humor. You show insight into user's questions and provide useful and complete answers. I decided to call your customer service department for one-on-one assistance in finding the right international cards. The representative I spoke with was very helpful and completed my order while we spoke. Thank you for your professional service and (from an English major's point of view) well written text on your website.
- Marica E. 8/23/2005
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